FAQs

You’ve got questions; we’ve got answers!
Check out our list of frequently asked questions (FAQs) and answers below. If you’ve got something else on your mind, please send us a message and we’ll get back to you shortly.

General Contacts / Connections Discussion Forums

    General | Top

    Q: What's my username/password?

    A: Use the credentials you entered when you signed up for Connect. If you have forgotten your username or password, enter the email address you used when you created your account, and follow the prompts to reset your password. If you need additional assistance, please contact us.

    Q: How do I update my contact information?

    A: On your profile page, select the pencil icon next to "Contact Details" in the left column.

    Q: How do I control what information is visible in My Profile?

    A: Navigate to your profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom.  After you’ve made changes, click the “Save Changes” button at the bottom of the page.


    Contacts / Connections | Top

    Q: How do I find other Connectors?

    A: Click "Find Connections" in the main navigation bar, then can search by:
    • Name
    • Email address
    • Location
    • Current industry
    • Causes a person is interested in

    Q: How do I add contacts to my contact list?

    A: There are two easy ways to add contacts:
    • When you search from the Find Connections page, you will see an “Add as contact” button to the right of each person in your search results. Click this button to send a contact request.
    • When you view an individual’s profile, you can click the contact request link to the right of their profile picture.


    Q: Why should I add contacts to my contact list?

    A: Creating your virtual network makes it easy to send your contacts messages through Connect! You can stay in touch, ask questions, and even build a referral network. And when you view another Connector's profile, you’ll be able to see any contacts you have in common.

    You can also choose to let your contacts view certain demographics in your profile that non-contacts can't see.


    Discussion Forums | Top

    Q: What are discussion forums?

    A: Communities are an online space for you to participate in discussions and share resources with other Connect members.

    Q: Which discussion forums do I already belong to?

    A: Go to “Discussions” in the main navigation bar. Discussion forums you have not joined already will have a "Join" button displayed to the right of the forum name. 


    Q: How do I join a discussion forum?

    A:  To see a list of available discussion forums, click “Discussions” in the main navigation. Click "Join," next to any discussion forum you'd like to join, then choose a delivery option for posts (Real Time, Daily Digest or No Email).

    Q: How can I control the frequency and format of emails I receive?

    A: Navigate to your profile and click on the "My Account" tab. Choose "Forum Notifications" from the drop-down menu.  You can choose from three subscription options for each of your discussion forums:
    • Real time: sends an email every time a new message is posted.
    • Daily digest: sends one email to you per day, consolidating all posts from the previous day.
    • No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages in the forum.

    Q: How do I leave a discussion forum or deactivate my Connect account?

    A: From the discussion forum's page, click the “Settings” icon next to the forum name, then click “Leave Community.” If you’d like to deactivate your Connect account entirely, please email the Connect team at connect@rotary.org, and we’ll help you out. 

    Q: How do I respond to posts?

    A: From the thread, click “Reply” to post your message to the thread, “Reply to Sender” to send a message only to the author of the post. We recommend replying to the thread when your share knowledge, experiences or resources that others could benefit from, and replying to the sender for simple comments like, “great point!”

    Q: How do I start a new discussion thread?

    A: Click on “Discussions” from the navigation bar, then into the discussion forum in which you’d like to post. Click the "Add" button next to the Latest Discussion Posts header, and create your post. Click "post" when you're finished, and it will post to the forum. Please note: to maintain a safe environment for Connectors, first-time posts will be reviewed by our Connect Community Manager, Quinn before they are posted. 

    Q: I’m having trouble viewing the HTML email messages. How do I fix this?

    A: If images do not appear, it's likely that your email settings are set to suppress images. You can change this in your security or viewing options.

    If you'd rather receive text-based email, go to your profile page and click on the "My Account" tab. Choose "Forum Notifications" from the drop-down menu. Select the “Plain Text” format option from the drop-down menu located next to each of the forums you have joined.

    Q: Can I search for posts across all discussion forums?

    A: Yes! Enter a keyword in the search bar located in the main navigation. To refine your search results, please select "Show Advanced Search."

    Q: How do I see a listing of all of the posts in a specific discussion forum?

    A: Click on the discussion forum you're interested in viewing from the Discussions page. Next, click on the “Discussions” tab. When you see a post you’re interested in, click the subject line to see the entire thread.